Project Manager / Account Manager

Company Overview

Luxa is a Full Service Internet Marketing company based in Royston, GA that helps local businesses increase their sales, improve customer retention and enhance their profitability by more effectively marketing online via Search Engine Marketing (SEO & PPC), Social Media (Facebook, Twitter, LinkedIn, Google Maps, etc), & other online marketing platforms.

At Luxa, our employees are our most valuable asset – a group of talented thinkers, dreamers, and doers who move the industry forward and provide our clients with impeccable service.  Within our walls, you will find a one-of-a-kind culture that empowers the industry’s brightest individuals to do their best work, a culture where each individual is encouraged to further develop their professional goals.  At Luxa Marketing, the journey is just as important as the destination.

We are looking for a remote, qualified Digital project manager to join our team. You will be responsible for the day-to-day management and smooth operation of various digital projects, including site launches, online tools, and advertising campaigns.

Job Overview:

As an account manager, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.

For this position, we expect you to be a tech-savvy professional with an in-depth understanding of how technology can help us achieve our business goals. You should be methodical and have excellent time management skills. As a Digital project manager, you should also use your communication skills to collaborate effectively with various teams.

Ultimately, you should be able to manage and deliver our projects’ digital lifecycle within quality, time and budget requirements.

The day-to-day:

• Managing key client accounts
• Liaising and updating team-members on the status of projects
• Advising clients on cost, available resources, problems and solutions
• Tracking the project deliverables and matching those with agreed deadlines
• Reporting on success criteria for delivered projects by measuring results

Key responsibilities:

• Acting as the key contact for clients
• Provide end-to-end project management
• Collaborate with internal teams to design, develop and implement digital projects
• Deliver projects on time ensuring quality standards are met
• Communicate with the team and ensure all members are on board with delegated tasks
• Highlight potential risks or malfunctions and act proactively to resolve issues
• Seek opportunities for improvement and suggest new projects
• Identifying and implementing KPIs and project milestones
• Reviewing project resources and providing an analysis on whether they meet the demands of the project
• Forming strong relationships with the client and developing communication channels between the relevant parties
• Ensuring key Service Level Agreements are met
• Regularly updating key team members on project status
• Analyzing the success of client campaigns, producing reports and data analysis as supporting evidence
• Working as part of a team to win new business and develop current client relationships as part of the business pipeline

Key skills:

• Confident using a computer, and familiar with all Office applications
• Multi-tasker with ability to juggle many projects
• Agency experience with strong communication skills, both written and verbal
• Creative flair and innovative approach